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Help
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General information
IberiaLodging.com offers a selection of quality hotels in localities throughout Spain and the Canary Islands.
It provides interactive, real-time access to room and rate availability, enabling you to book the best rates instantaneously through the Internet.
Privacy Policy
IberiaLodging.com is commited to respecting your privacy. Our website is designed so you may navigate it without identifying yourself or revealing any personal information, unless you opt to do so. Once you opt to provide personally identifiable information (any information by which you can be identified), it will only be used to support your customer relationship with us and for our own internal purposes, including marketing and research, customization of our websites and improving the content of our websites.
- What we collect
When you make a reservation online or by phone through our customer support center, you will be asked for your name, address, phone number, e-mail address and credit card information. This information is used to contact you for customer service, to guaranty your reservation with our travel suppliers and/or to bill you for your travel purchase.
- Information sharing
IberiaLodging.com will not sell, rent, or lease your personally identifiable information to third parties, unless we have your permission or the law require it.
- Cookies
IberiaLodging.com uses cookie technology to help its users navigate efficiently. The cookie is a small text file that resides on your hard drive. From time to time, our site will request the cookie from your browser so that we can retrieve the stored information. This prevents you from making the same selections over and over again. IberiaLodging.com does not use cookies to store personal information, such as credit-card numbers.
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How to make a hotel reservation
After clicking on "Bookings" on the page of the hotel of your choice, a new window containing the availability check form will open. Once you provide the dates of arrival, length of the stay, number of guests, number of rooms, and eventually specify additional preferences, our booking engine will return a list of rates available for the time period you have requested.
In order to make a reservation, click on the "Select Rate" button next to the desired rate. The Booking Request Form will display once you have selected a rate. You must have a secure Internet browser (Ex: Netscape or Microsoft Internet Explorer) in order to proceed any further in making a hotel reservation.
A credit card is required to book online. Peak seasons may require your card is charged in advance. Reading the rate rules after selecting your rate will indicate if your card will be charged. This information will also appear in your email confirmation.
The Booking Request Fields are (all fields are mandatory unless noted below):
- First Name
First name of the guest.
- Last Name
Last name, or surname, of the guest.
- Telephone
A telephone number for the guest.
- Email Address
An Email address for the guest. A confirmed notification of the reservation will be sent to this Email address. If the reservation is subsequently canceled, a cancellation notification will also be forwarded to this Email address. For security purposes, any notifications sent to Email will NOT contain credit card numbers.
- Street Address, Suite or Apt. Number, City, State, Zip Postal Code, and Country
A mailing address for the guest.
- Credit Card Type
Click on the button next to the credit card you will be entering.
- Credit Card Number
All hotel reservations made online require a credit card number to guarantee or retrieve the reservation. Since the booking form is a secure transaction, the credit card number will be encrypted for security purposes.
- Expiration Date
Enter the month and year expiration date of the credit card. An example of the format is 12/99.
- Non-Smoking -or- Smoking
Select your preference for either a non-smoking or a smoking room. This field is optional.
Once the form is complete, click on the "Send Form" button. Either a single reservation or a list of reservations that meet the search criteria will display. If you wish to cancel a reservation, click on the "Cancel This Reservation" link. The reservation cancellation request will be transmitted to the hotel for immediate processing. A reply is normally received within 7 seconds. Also, a confirmation of your canceled reservation will be sent to your email address. If you wish to re-send a reservation confirmation to the original email address, click on the "Send Details via e-mail" link. If you do not wish to cancel the reservation, simply select an item from the jump bar, or use your browser's page back function to return to a previous page, or exit your web browser.
If your reservation has been confirmed, a notification will be displayed on your screen, and a copy sent to your Email address.
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How to review/cancel a hotel reservation
To review or cancel an existing hotel reservation booked on the Internet, click on the Review reservation link on the main page. The "Review or Cancel Hotel Reservations" form will appear. The first step is to retrieve a reservation. You have two ways to do this, by Name and Credit Card or by Name, Confirmation Number (which is returned during the reservation process), and hotel chain.
Once the form is complete, click on the "Send Form" button. Either a single reservation or a list of reservations that meet the search criteria will display. If you wish to cancel a reservation, click on the "Cancel This Reservation" link. The reservation cancellation request will be transmitted to the hotel for immediate processing. A reply is normally received within 7 seconds. Also, a confirmation of your canceled reservation will be sent to your email address. If you wish to re-send a reservation confirmation to the original email address, click on the "Send Details via e-mail" link. If you do not wish to cancel the reservation, simply select an item from the jump bar, or use your browser's page back function to return to a previous page, or exit your web browser.
Subject to the discretion of the hotel, the credit card provided may be charged if the reservation is canceled after the cancellation deadline has passed or if the guest fails to arrive. Cancellation policies and deadlines may vary according to internal policies of each hotel. The hotel's cancellation policy is always visible after selecting a rate from the list of rates available for the period requested by you, during the reservation process.
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Security information and guidelines
Due to the openness and accessibility of the Internet, guidelines have been established on the number and type of transactions an individual may attempt. These guidelines are listed below:
- One Booking per Credit Card per Hotel per Day
This means that a customer may confirm one booking per credit card per hotel per day. Reservations may be made at different hotels on the same day using the same credit card.
- Email Information
Sensitive information such as Credit Card Numbers and Expiration Dates will not be sent through the Email system. All sensitive information will be encrypted utilizing your browser's secured functions.
- Security
All reservations and forms used to retrieve reservations send information in an encrypted format.
Reserving a hotel room at IberiaLodging.com is safe. In fact, we back every credit card purchase with our IberiaLodging.com Safe Shopping Guarantee.
We guarantee that every transaction you make on our site will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at this site.
Guarantee details:
- Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at IberiaLodging.com while using the secure server.
- In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
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Customer service
Reservations Center: Open 24 Hours a Day, 7 Days a Week.
Customer Service: Available Monday through Friday, 9 AM through 5:30 PM, EST (Add 5 Hours to Times for GMT).
- Email: info@iberialodging.com
- Telephone (USA and Canada): TOLL FREE 1-888-254-0637
- Telephone (International): +1 972-894-1181. Give Promo Code 7646 when calling.
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